Do you provide a live demo of the Web-to-Print software?
Yes, you can get a personalized live demo on Skype from our experts as per your convenience. Click here for a free guided demo. We look forward to hearing from you.
Can I use only one software for the personalization of any range of products I offer on my web store?
Yes, our Web-to-Print software works for any range of simple and configurable products showcased on your web store. You will need to enable the product designer tool for each product.
Does the software support multilingual websites?
Yes, our Web2Print tool supports multiple-language websites.
What if I get a 404 error message after installing the software?
No need to worry. Just log out of your admin panel and log in again. If that does not work then feel free to shoot an email to
support@printxpand.com. We are here to help you.
Can I have a free trial of your product?
Instead of a free trial, we provide a personalized demo. That will give you a thorough understanding of our product before you invest in it. Request a live demo now. Or
click here to buy the product.
Can I upgrade to a different plan after the subscription starts?
Yes, you can upgrade to a different plan after subscription starts. You will need to contact our support team and place a new order.
Can I edit the Web-to-Print Software?
Web2Print Extension is 100% Open Source. Hence, you can customize the Web-to-Print software except the file containing our license code. However, our support policy expires the time you choose to customize the software. After required payment, you can continue further support from our end.
Can I transfer the license to another domain after I purchase it? If yes, are there any charges for the transfer?
Yes, you can transfer the license. And no, there are no charges for the transfer.
Does it fit my industry?
We have developed the software keeping in mind a wide range of industries. We are sure there is a very promising and prominent role of our software in your industry. For further details, get in touch with us on a Skype call. Our team will suggest the best possible use of the best Web-to-Print software within your industry.
Does it require any customization to be used for my industry?
No, it doesn’t require any customization on your website. Your users can easily design the products minutes after you have installed the same on your web store. It will seamlessly work with simple as well as configurable products.
What if I want to install on more than one domain or development server?
On single domain purchase, we allow one live and one development domain. But if you would like to use the Web2Print tool on more than two domains with a single installation, then you need to purchase it for additional domains.
Do you have a refund policy?
Yes. You can refer to our refund policy
here. We stand behind the quality of our products with a 30-day money-back guarantee.
Note: We do not provide refunds for the Hosted solution. The payment keeps recurring as per the plan you select (monthly/yearly). If at any given point you want to discontinue the service, you can approach us and we'll cancel the order for you.
Can I install or integrate the Web-to-Print software into my existing website myself?
Yes, you can. The purchase includes a free installation service.
Does it facilitate loading already designed products’ templates?
Absolutely. The software has a feature where admin can design templates for products on the store and showcase the same on their website.
Is your software compatible with iPad and iPhone?
Yeah, our Web-to-Print tool is fully responsive. It will run on every smartphone and tablet.
Which Browsers does this extension support?
It supports the following browsers: Internet Explorer (IE) 10, 11, Edge, Safari, Chrome and Firefox.
Do you provide Product Training?
Yes, we provide product training after the software installation.
How much time does it take to install the tool?
For the installation, we will require admin and server details. Once we have all the details, it’s just a matter of 2-3 business days before your users could design the products.
Does this tool follow the coding standards?
Yes, we follow all the coding standards.
Do you offer Product Updates? If Yes, than how and are those Free?
Yes We offer 3 Months of Free Update. You will get notified when any new update is released. However if your Product is Customized, Updates may involve some charges which is of to make the update compatible to the features customized already.
Web-to-Print Software FAQs
BackDo you provide Cliparts?
Yes, we do provide 20000+ cliparts in our Pro and Ultimate versions.
Is Flash required to run this Web-to-Print software?
No, you do not need Flash to run the software. It is HTML5 based.
What would be the downloadable and saved design file type?
Customers will be able to download and save the designs in .jpg or .png file format.
What would be the output file type?
The printable output file format will be in .pdf, .jpg and .svg. Moreover, it will be visible in the order information tab in your admin panel.
What are the image formats uploaded by the customer?
Customers can upload custom images of .jpg, .jpeg, .png and .svg file formats.
What would be the compatible file format to upload masking images by admin?
The admin needs to upload masking images in .svg file formats.
Are there any restrictions on the resolution of the product image?
Yes, to get high-quality output, you will have to upload a high-resolution product base image.
How to set the configuration so the customers upload high-resolution images?
You can set the minimum image size from the admin panel under the configurations tab.
How to create design templates?
To create the design template, Go to the “Make the Design” option in the product grid.
Will the image/clipart formats be available in the same format as added by the customer?
Yes, the image/clipart added by the customer will be available in the same format. To download the original image/clipart: go to the Design tab, click on “View Designs”, download the original image/clipart which will be in .pdf format.
What is the DPI of design output?
The DPI of the design output is 300.
Do we need to add a separate catalog for designer products or will it work with the existing catalog?
No, there is no need to create a separate catalog for designer products. You just need to enable our designer tool for the designer products in your existing catalog.
Which image library is used?
The tool uses GD and Imagick libraries that are the default for PHP.
How will grouping of all objects work into the canvas?
When the customer will click on any direction button, then the system will move all the selected grouped objects on canvas with a specific pixel range specified on admin.
On what basis the object alignment will work?
Object alignment will work according to the design area canvas.
What should I do if the name & number Feature is not working?
The feature only works with multiple attributes of configurable products. Hence, you have to enable Name & Number from product configurations.
Will this tool conflict with any of my existing Third-Party Extensions?
In some cases, this tool may conflict with other Third-party extensions. But you can always contact our support team for these issues. Just drop an email to
support@printxpand.com and we will get back to you as soon as possible.
How should I set up the design area for variant products?
To configure the variant product with the tool you just have to upload the images and define the Design Area for the Main Configurable Product only after setting up the sides. Thereafter, upload the Images for variant products and select their sides, respectively.
What should I do if I am unable to see the ‘Design button’ for Simple / Configurable products?
Please ensure that the product has been configured as per the steps mentioned in our user manual.
Do you offer Product Upgrades? If Yes, how do you manage charges?
Yes, we do offer product upgrades. The charges depends on the size of Upgrade.
Does your Product include support?
Yes, our product includes a free support for 3 months. It is recommended to get in touch with our team to know more.
Which payment options are available?
We accept payment through PayPal, Credit/Debit Cards and Bank transfer.