Please have a look at our refund policy before making payment.
To ensure our customers’ protection, we, at Brush Your Ideas, offer 15-day money back guarantee on all products. If you, the customer, is not satisfied with the product during the initial 15 days of the purchase, you can receive a full refund. For this, you need to submit a request having Transaction ID. Customization and installation services are not refundable.
We will consider the product is refunded when the money has been withdrawn from our account. If no notification is received from customer of non-acceptance within 10 bank working days, product is considered to be refunded. You have to uninstall the product before requesting the refund and remove all its copies and derivatives within the 5 bank working days starting from the day of refund process.
We are not accountable for any damages neither with Magento functions, nor with business margins or information that may incur due to enforced manual termination of refunded product or its derivatives.
We will refund your purchased money under below condition:
- If you face any issue during installation and using our extension and our experts cannot solve problem, once you have paid, downloaded and activated the license key.
We won't refund your order if:
- Your order is paid, but you have not downloaded the source code in 15 days. The time starts when your order is completed.
- Your order is not paid or not completed.
- You initiated the refund process after 15 days since the date of your purchase. Refund amount is equal to the purchase fee minus the discount (if any).
- You have purchased a membership plan of upgrade/support period, as cancellation is not allowed in this. Same way fees for installation, conflicts resolution and customization services are not refundable.
- You change your mind after purchasing the product, and request a refund.
- You’re not able to provide access to our support team to look at the issue and suggest / do the fixes required in your environment to get the product work well.
- Our extensions are designed as per default Magento architecture. Thus, they are compatible with default Magento theme. If some 3rd party theme is being used on the site then, we will not be responsible for resolving theme related conflicts. It will be chargeable.
- If some 3rd party extensions are being used on your site and conflicts arise with our extensions due to that then, we shall NOT be responsible to resolve it, if the issue does not belong to us.
We welcome any advice or suggestion to improve our products!
Please note that these Terms and Conditions may change from time to time. Brush Your Ideas reserves the right to modify these Terms and Conditions at any time.