Do you provide a live demo (on Skype)?
Yes, you can get a personalized live demonstration from our experts in your time zone and according to your convenience. for a free guided demo. We look forward to hearing from you.
Can I use the single shopify product designer tool for the personalization of any range of products I offer on my web store?
Yes, our shopify web-to-print custom product builder works for any range of products showcased on your web store. You will need to enable the product designer tool for each product.
Will shopify product designer support multilingual websites?
Yes, it supports multiple-language websites.
Can I have a free trial of your shopify custom product designer?
As per our company policy, we can’t provide our shopify custom product designer on a trial basis. But you can have a personalized demo from our product representative to get a better understanding of our shopify custom product designer before investing in it. To get the demo, please send your demo request from here(Request Demo Form) or just check out and go ahead with the buying process as we have a refund policy
intact especially put together for these instances.
Do you have a refund policy?
No, we do not provide refunds as this is a Hosted solution. The payment will keep recurring as per the plan you select (monthly/yearly). If at any given point you want to discontinue the service, you will have to approach us and we'll cancel the order for you.
Can I upgrade to a different plan after the subscription starts?
Yes, you can upgrade to a different plan. As our features are devided into addons, you can visit our website to purchase any addons you want. Once you complete your payment for that particular addon, you can download the zip file from your My Account section.
Can I transfer the license to another domain after I purchase it? If yes, are there any charges for the transfer?
Yes, you can transfer the license. We provide it free for "Four" times a year.
Does shopify custom product design studio fit my industry?
We have developed “Brush Your Ideas” shopify custom product design studio keeping a wide range of industries in mind. We are sure there is a very promising and prominent role of our shopify custom product design studio in your industry. For any further details, connect with our Product experts on a Skype call and they can suggest the best possible use of our shopify custom product design studio on the basis of your industry.
Does it require any customization to be used for my industry?
No, it doesn’t require any customization on your website. Your users can easily design the products minutes after you have installed the same on your web store. It will seamlessly work with your products.
What if I want to install it on more than one domain or development server?
On single domain purchase, we allow one live and one complimentary development domain. But if you would like to use the extension on other than these two domains with a single installation, then you need to pay extra for additional domains.
Does it load already designed products’ templates?
Yes,the shopify custom product builder provides the feature in which admin can design templates for products on the store and showcase the same on their website to get their customers started with designing.
Is your shopify product customizer app compatible with iPad and iPhone?
Yeah, the “Brush Your Ideas” shopify product customizer app is fully responsive. It works for every smartphone and tablet.
What are the supported browsers?
It supports Safari, Chrome and Firefox browsers.
Do you provide Product Training?
Yes, we provide product training after the product installation.
How much time does it take to install the shopify personalized products designer?
For the installation, we will require admin and server details. Once our “Brush Your Ideas” team receive the details from your side then it’s just a matter of 2-3 business days before your users could design the products.
Is shopify product customizer app compatible with Shopify plus stores?
Yes, our app is compatible with Shopify plus stores.
Can I change the frontend design tool button text?
Yes, you can change button text by modifying the template file.
Can I add/remove the design tool button from the list page?
Yes, you can add a button to the other page template and remove it from the list page or detail page by modifying template files.
Can I change the look of the shopify design tool button?
Yes, you can change the look of the shopify design tool button by adding your custom stylesheet in CSS file.
Does this product customizer app support for a mobile app or POS app?
No, currently our app is only supported for desktop version (Online Store Channel).
Product Design Tool FAQs
Do you offer a SaaS-based solution?
Yes, our current solution is Saas based only.
What is the DPI of design output?
Please checkout the URL
to have niche idea. In our premium version, you an also set DPI value from the backend.
Do you provide Clipart?
Yes, we provide 2000+ cliparts with essential and to access 10,000+ customizable clipart, you can purchase our Addon for the same.
What would be the on-tool downloadable and saved design file type?
Customers will be able to download and save the designs in .jpg or .png file format.
What would be the output file type?
The printable output file format will be in .pdf, .jpg, .png and .svg. Moreover, it will be visible in the order information tab in your admin panel.
What are the image formats uploaded by the customer?
Customer can upload custom images in .jpg, .jpeg, .png and .svg file formats.
Is flash required to run this shopify custom product builder?
No, it is not required. Web-to-print shopify custom product builder is HTML5 based.
Are there any restrictions on the resolution of the product image?
Yes, to get high-quality output, you will have to upload a high-resolution product base image.
How to set the configuration so the customers upload high-resolution images?
Yes, you can set the minimum image size from the admin panel under the configurations tab.
How to create design templates?
Go to “Make the Design” option in the product grid. You can access your all designed templates from Manage Design Templates menu, and Design Template Categories.
Do we need to add a separate catalog for designer products or it will work with the existing catalog?
No, there is no need to create a separate catalog for designer products. You just need to enable our designer tool for the designer products in your existing catalog.
Which image library is used in this extension?
This tool uses GD libraries default for PHP.
How will grouping of all objects work into the canvas?
Based on the user inputs, all the selected objects will be considered as a single object and user will be able to edit and manage that grouped object using the tool.
How the object alignment will work?
For single object, alignment will work according to the design area canvas, but for group of selected objects, will align them according to objects.
How Name & Number feature will work?
It will only work with Configurable products. You have to enable Name & Number from product level attrubute. Also you need to select Name & Number tab from Store → Configuration (If you have selected custom tabs from catalog product, you need to select Name & Number there too).
Will this shopify personalized products designer conflict with any of my existing Third-Party Extensions?
This may conflict with other Third-party software. But you can always contact our support team for these issues. Just drop an email to firstname.lastname@example.org
and we will get back to you as soon as possible.
What is cache lifetime?
For angular, cache lifetime is of 15 minutes. For Magento, admin need to set cache lifetime from configurations.
How to create masking images?
Please refer to this
video link for a clear idea on how to create masking images.
Is the upgrade chargeable?
Yes, upgrades is chargeable. You will have to pay as per your upgraded package. It includes lifetime free update and support period. For further information let's talk
Which payment options are available?
We accept payment through PayPal, Credit / Debit Cards and Bank transfer.