Brush Your Ideas FAQ
Get all your questions answered here! We have tried to cover as many questions as possible. But if there is still anything that we have left unaddressed, please visit our contact page and send us a direct message.
Does Web-to-print - Magento Extension require any customization to be used for my industry?
No, it is based on product. It will work for all products which have a printable surface or surfaces.
What if I want to install Web-to-print - Magento Extension on more than one domain or development server?
On single domain purchase, we allow one live and one development domain. If you would like to use the extension on more than two domains with single Magento installation, then you need to purchase it for additional domains.
What should I do, if I have different Magento installations?
If you are likely to use Brush Your Ideas HTML5 Product Designer Magento Extension on domains with separate Magento installations, then you need to purchase a licence for each of the domains.
Do you provide live demo (on Skype)?
Yes, you can get a personal live demo in your time zone by our experts. To request for a free live demo please visit this page.
Do you have a refund policy?
Yes, you can refer our refund policy and get all the details. We stand behind the quality of our extensions with a 15 day money back guarantee.
Can I install or integrate Web-to-print - Magento Extension in my own Magento website?
Yes, we do sell the design tool as an extension which can be seamlessly integrated in your existing Magento website. But the price includes professional installation service. Hence, we highly recommend that you get the Web-to-print - Magento Extension installed by our Magento certified developers.
Can I use single design tool product for the personalization of any range of products I offer on my web store?
Yes. The Web-to-print - Magento Extension will work for any range of simple and configurable products. You just need to enable the tool for each product.
Is Web-to-print - Magento Extension compatible with Android phones, iPad and iPhone?
Yes Magento Product Designer Extension is fully responsive. It will run on every smartphone and tablet.
Will it support multilingual websites?
Yes, it will support websites with multiple languages.
Can I edit the Web-to-print - Magento Extension?
All our extensions are 100% open source. You can customize the Web-to-print - Magento Extension except the file containing our license code.
What if I get an error message after the installation of Web-to-print - Magento Extension Or 404 Error Page not found, after installing extension?
No need to worry. Just log out of your Magento admin panel and login in again. If this does not help, shoot an email to firstname.lastname@example.org We are here to help.
May I transfer the license to another domain after I purchase it?
Yes. We charge a nominal transfer fee.
Can I have a free trial of your product?
As per our company policy we don’t provide any product on trial basis. You will have to check out the product with full payment. But we offer 15-day money back guarantee on all our products. So, just in case, you are dissatisfied with the product during the first 15 days of the purchase, you can receive a full refund.
What are the payment plans?
We sell the Web-to-print - Extensions and Web-to-print - Store with T-shirt designer/Card designer and the Quotation module. You can refer the pricing links for the respective modules below:
Is the upgrade chargeable?
Web-to-print - Magento Extensions & Web-to-print - Storefront includes 12 months of upgrade period and 6 months of support period. After its expiration, it will be chargeable.
How do you charge for customizations?
Our technical team reviews your change request, provides the estimate and you are charged based on those estimates.
Do you offer SaaS based solution?
Yes, we do offer SaaS based solution for the Web-to-print - Store. You can find the details here.
Which payment options are available?
We accept payement through PayPal and bank transfer.
Can I migrate from SaaS based solution to one-time payment plan?
Yes, definitely. You can even migrate from one-time payment plan to SaaS based solution.
Do you have a refund policy?
Yes, you can refer our refund policy here https://www.brushyourideas.com/refund-policy.htm We stand behind the quality of our extensions with a 15 day money back guarantee.
Do you provide Cliparts?
At this moment we are not providing Cliparts, but we do provide sample data if required.
Is flash required to run the Web-to-print - Magento Extension?
No, it is not required. Web-to-print - Magento Extension is HTML5 based.
Up to which version is Web-to-print - Magento Extension compatible?
Web-to-print - Magento Extension is compatible up to Magento version 220.127.116.11 and Magento 2.
What would be the downloadable and saved design file type?
The designs will be downloaded and saved in .jpg or .png file format.
What would be the output file type?
The printable output file format is .pdf.
What are the image formats uploaded by customer?
Customer can upload custom images in .jpg, .jpeg, .gif, .png and .svg file formats.
What would be the compatible file format to upload masking images by admin?
The admin needs to upload masking images in .svg file formats.
Are there any restrictions for resolution of the product image?
Yes, to get high quality output, please upload high resolution product base image.
How to set the configuration so the customers upload high resolution image?
You can set minimum image size from the configuration. Please refer below link https://www.youtube.com/watch?v=bSAKbC5oPkg&index=3&list=PLEZyEKo7eB_FwJCyEBrqNCuvP3EbWyVh4
How to set multiple design area?
We have video to explain various steps. Please refer below link https://www.youtube.com/watch?v=qOhbNdZuEXc&index=2&list=PLEZyEKo7eB_FwJCyEBrqNCuvP3EbWyVh4
How to create design templates?
The design templates can we created using the "Make Design" option the product grid.For detailed explanation, please refer below link https://www.youtube.com/watch?v=w_F_tLHYjHA&index=1&list=PLEZyEKo7eB_FwJCyEBrqNCuvP3EbWyVh4
What would be the steps to configure this extension for a simple product?
You just need to take care of few configurations. We have a video for this too. Here is the link https://www.youtube.com/watch?v=-Dnns4lG1xI&index=4&list=PLEZyEKo7eB_FwJCyEBrqNCuvP3EbWyVh4
What would be the steps to configure this extension for a configurable product?
It is pretty simple. Just follow the steps explained in below video https://www.youtube.com/watch?v=VrYtJA0IwNc&index=5&list=PLEZyEKo7eB_FwJCyEBrqNCuvP3EbWyVh4
How to configure this extension?
You can refer our user guide or watch the Front End and Back End videos for more assistance on configuration.
How to see the design by customer in admin panel?
The product designed by customer will be visible in the order information tab in your admin panel. You can refer the video at https://youtu.be/_Pgu-P32OtI
How to create design templates?
The design tab has two parts: "View Designs" and "Layers Designs". The "View Designs" part will list the original designs by customer and will be downloaded in .pdf and the image format selected in the configuration (from .jpg or .png)
The "Layers Designs" will list the individual objects of the design and will be downloaded in .pdf and the original image format uploaded by customer.
What is the dpi of design output?
The dpi of design output is 300.
Do we need to add a separate catalog for designer products or will it work with existing catalog?
There is no need to create a separate catalog for designer products. You just need to enable product designer for a product in the existing catalog.
The "Download" button is not working. Any clue?
Check whether pop-ups are enabled for your browser. If blocked, kindly enable to download the design.
Which image library is used in this extension?
The extension uses GD library that is default for PHP.
Is it possible to modify the products, categories and content of your Web-to-print - Store?
Yes. The Web-to-print - Store is based on Magento, so you can simply login to the admin panel and edit/delete/create the products, categories and content.
Will this Web-to-print - Store be hosted on your server or do we have to buy our own?
We will be providing both the options. If you opt for SaaS based solution, the Web-to-print - Store will be be hosted on our server else on your own server. You can can refer the pricing here.
Can I edit the look and feel of the Web-to-print - Store?
The blocks/parts of the page can be modified. You can send us the requirement, it will undergo feasibility checking and then execution will be done after the approval of the quote. You can send us your requirement on this page https://www.brushyourideas.com/contacts/
Do I get the source code of the Web-to-print - Store after purchasing?
If you opt for the one time payment plan, then you can have the source code.
Will this Web-to-print - Store with "Web-to-print - Magento Extension" able to design products of any shape and size?
Our HTML5 based product designer tool is capable of designing all the products created with simple and configurable type.
Do you provide free trial of the Web-to-print - Store?
As per our company policy we are not providing any product on trial basis. Customer will have to checkout the product with full payment. But, we do provide demo for the Web-to-print - Store. The details are available on the store page. You can also get an online demo through Skype. Schedule a call to proceed!
Will the Web-to-print - Store work seamlessly on a mobile device?
Yes, it will be responsive and compatible with all the mobile devices.
Can I sell some products normally without the option for customization?
Yes, you can disable the product designer for some products to sell them normally.
How much time does it take to set up the Web-to-print - Storefront with design tool after purchase?
It will require 3-4 working days to set up the Web-to-print - Store with design tool.
Is this Web-to-print - Store upgradeable?
Yes, it can be upgraded.
Will this Web-to-print - Store with design tool be compatible with other E-commerce solutions?
Well, currently we have developed it for Magento only.
Can I have only the Web-to-print - Store without product designer?
Well, it’s a combined solution. But, if you would like to have the Web-to-print - Store alone, then you can surely send your request at email@example.com
Is the "Quotation" module mandatory to buy with Web-to-print - Store?
No, the "Quotation" module is a value added service. You can opt out of it if you don’t need it.
I already have a store. So will you migrate the required data from my store to the purchased Storefront?
Yes, we can surely migrate the required data to the Storefront purchased by you. You can send your request to firstname.lastname@example.org, it will be analysed and we will get back to you will an effort and price estimate.